There is such a thing as a single, powerful litmus test of management and leadership ability. It is your handling of succession. As I read Succession: Are You Ready? by Marshall Goldsmith, I was overcome by a sense of “this is unreal,” and for a moment I couldn’t figure out why. Then it hit me: the book is excellent, but it belongs within an era of management thinking when succession was primarily a C-suite issue. Until very recently, only in the stratosphere did you find the sort of unique people who were not plug and play. The ranks were, almost by definition, fungible, which meant succession was not an issue. Management thinking on succession for 2009 is represented by the laconic one-line understatement from Eric Raymond’s The Cathedral and the Bazaar, “When you lose interest in a [computer] program, your last duty to it is to hand it off to a competent successor.” In the brave new world of work, where anarchic, leaderless organizations and wandering bands of open-source ronin are as common as the traditional organization, the idea of “succession” — having one person take over a role in an effort from another — needs reconstruction. Its center of gravity is not in the C-suite, but in the fish-market of coordinating unique individuals that used to be known as the “ranks.” Can we, I wonder, reconstruct the idea of succession, and port the insights of thinkers like Goldsmith to the new world of work?
Fools and their Money Metaphors
This has always puzzled me: why do people with similar backgrounds and intellects vary so widely in their effectiveness in dealing with money? One guy goes to work straight out of college, saves strategically, quits and starts his own SAP consultancy in 5 years, and is worth a few million by age 30. Another gets an MBA, gets sucked into a high-class lifestyle of expensive suits and dinners, and ends up with a BMW and barely $50,000 saved by age 30. And yet another, for reasons obscure even to himself (ahem!) goes off into a PhD program, and emerges, blinking at the harsh sunlight, at age 30, with exactly $0. Last weekend, I finally began to understand. Here is the secret: depending on your direct experience of the money you manage, you think about it with different metaphors. Your metaphors, not your financial or mathematical acumen, determine the outcome of your dealings with money.
The Training of the Organization Man
Recap: In the first two parts of this series, I introduced William Whyte’s 1956 classic, The Organization Man within a modern context, and covered the governing ideology that led to the rise of this worker archetype. Last time we learned how the collectivist corporate values — togetherness and belongingness — bolstered by a culture of ‘scientism,’ created the main pathologies of Organiztion Man culture, such as blind conformity, unjustified belief in ‘team’ creativity, an anti-leadership culture, and extreme risk aversion.
In this post, I’ll cover Part II, The Training of Organization Man (Chapters 6-10). The theme in this section is Whyte’s big worry: that through a pathological pair of complementary dysfunctions in universities and businesses, perfect-storm conditions were emerging (remember, this is the 50s) that would lead to a takeover of the business world by Organization Men. Were Whyte’s fears justified? Did the Organization Man truly die with Apple’s 1984 ad, or has he merely taken on a new and more subtle guise? Let’s find out.
Who: The A Method for Hiring by Smart and Street
Who: The A Method for Hiring is a big title for a management book to live up to. At the moment business writers have something of a love affair going on with the idea that casting decisions are the most critical ones in the practice of management, so the timing of the book is certainly good, but the bar is pretty high. The trend probably started with Jim Collins (Good to Great), Marshall Goldsmith (What Got You Here Won’t Get You There) and the folks fueling the strengths movement, which includes Gallup Inc., the psychologist Martin Seligman, and popular writers like Marcus Buckingham and Dan Pink (A Whole New Mind and Johnny Bunko).
The book almost lost me with its opening premise (a scorecard method to define roles), but recovered and finished solidly. More than once I found myself cringing a little as the authors pointed out lazy, stupid and sloppy elements of common interviewing practices, many of which I personally have been guilty of. Overall, as a tactical manual for hiring, particularly around disciplined interviewing, it is excellent. The process is structured but not bureaucratic. It is natural, intuitive, information-driven and requires creativity and intelligence to apply.
The broader hiring strategy it advocates though, should be used with caution. Given the chaos of layoffs and hiring freezes we are living through, you would do well to follow the model in this book if you want to get the most bang for your remaining payroll bucks. The book should be valuable to interviewees as well, both as interview-prep, and as an aid to identifying and avoiding bad opportunities (for those who aren’t yet at ‘will take anything’ levels of desperation). It won’t help you ‘game’ the recommended hiring process though, since it isn’t a blind, checklist-driven or aptitude-test driven process.
The Cloudworker, Layoffs and The Disposable American
(warning, this post is much longer than usual, so here is a PDF version)
It has been bitterly cold here in the Washington, DC metro area for the last two days. Experiencing cold as ‘bitter’ is as much a cultural and emotional reaction as it is a physical one. This is my first winter in the DC area, which likes to think of itself as the ‘South,’ creating expectations for itself that nature unsympathetically shatters. An appropriate setting for trying to write a sober article on cloudworkers, their relation to layoffs and Louis Uchitelle’s 2006 book, The Disposable American: Layoffs and Their Consequences. If the cold is bitter today, my attitude towards one of my pet subjects, the future of work, is bittersweet. On the one hand, I am receiving a steady trickle of news of layoffs affecting friends around the world. On the other hand, my own modest efforts at punditry on the subject of work are heading in cheerful, hopeful directions. My friends at cloudworker.org, just announced the results of their December contest. Here is my favorite entry, by Second Prize winner Dave Raymond, a musician who chose to represent his cloudworking lifestyle with this stark picture of being on the road.
His note on the picture: “I have no desk, I have no office, I have no schedule, I have no home. I have a small family that is far away, and a few friends that I see rarely. I travel the United States all year, and collect inspiration to make the next reason to continue traveling.” Terse and unaffected romanticism worthy of the landscape that inspired Walt Whitman and Jack Kerouac, and ideally representing the paradox of cloudworking: individualism that is at once radical and socially situated. The picture is a perfect American cloudworker backdrop: Big Sky, green grass and a hint of modernity in the electric cables. Perfectly proportioned.
Allenism, Taylorism and the Day I Rode the Thundercloud
Today, January 7th, was a brutal bitch of a day, and it was a great day. Every grim reality of the cloudworker lifestyle, the dark side of everything from mobility and laptops to eating on the run and elite car-rental status, hit me with full force. Both my New Year’s resolutions were hammered by gale-force winds. The business of life hit many potholes, and the game of work threatened to fall apart on me. But I not only survived, I actually made it a better-than-average day. I made it all work. Truly, it was the day I rode the thundercloud (I stole the phrase from a really old Reader’s Digest article I read as a kid).
And that’s why as my first post of 2009, I will offer up a meditation on the life-work of David Allen, he of Getting Things Done (GTD) fame, and his new book, Making It All Work: Winning at the Game of Work and Business of Life. I’ll tell you all about the role of Allen in the emerging landscape of the future of work.
Here’s the short, illustrated version. In 1911, Frederick Taylor invented the management model of Taylorism, which became the operating system of the The Cathedral, where the Organization Man was born, with William Whyte becoming his biographer. Six Sigma is the last hurrah of Taylorism. Ninety years later, In 2001, David Allen, with Getting Things Done, created Allenism. A model of work that is well on its way to becoming the operating system for the antithesis of the Cathedral, The Bazaar, home of the Cloudworker, whose biographer is undoubtedly Dan Pink (I just came up with the word, Dan’s written three books about cloudworkers). Eric S. Raymond, who wrote The Cathedral and the Bazaar about the open source movement, billed himself an accidental revolutionary. I am more modest. I’ll call myself the accidental wannabe-word-coiner, and hope that ‘cloudworker’ at least merits a footnote in the history of work. Anyway, here’s my picture explanation of Allenism vs. Taylorism:
You doubt that GTD is the future of work? The original GTD book has been seeing increasing sales every year since publication and is currently at an astronomical #53 on Amazon. With MIAW, a tipping point has been reached. The future of work is now here.
But to understand it, we have to zoom down from these century-level dynamics, what Allen would call the 50,000 foot level, to the runway level: 8:00 AM, the morning of 1/7/09, Wednesday, hump day, when the thundercloud hit me.
Future-of-Work Mini-X-Prizes at Cloudworker.org
The easiest way to predict the future, as Alan Kay said, is to invent it. Some friends of mine, over at a stealth design/innovation startup called WilsonCoLab, decided to start a site dedicated exclusively to this task at www.cloudworker.org, which beta-launched today with a neat contest (seriously flattering to have a word you coined taken this seriously!). Cool logo, eh?
The Ideology of the Organization Man
Recap: Last time I introduced William Whyte’s 1956 classic, The Organization Man within a modern context, and we got as far as Chapter 1. We saw that Whyte set himself the project of describing, carefully if unsympathetically, the collectivist, anti-individualist ‘social ethic’ that provided the foundations for modern corporations. In this post, I will cover Chapters 2-5 (Part 1 of the 7-part, 29-chapter book).
Here’s a short version of the argument in Part 1, titled the Ideology of the Organization Man. Intellectual culture and practical concerns conspired, between 1940-1960, to create a pseudo-scientific socialist culture within the capitalist corporation. What began as an instrument to co-opt unionism ultimately swallowed middle management, and the organization man was born. Where the previous century, 1840-1940 had been dominated by colorful figures from the top and bottom — robber barons and fiery unionists — post WW II American culture was defined and dominated by the middle layers. Whyte argues that this layer managed to suck the soul out of leadership and grassroots passion alike. Like the labor union culture, and unlike the robber-baron culture, it was group-oriented. Unlike the labor unions though, it was not primarily about unity against oppression or about worker rights. It was primarily about a corporate deification of the values of community: belongingness and togetherness. A belief in cooperation and consensus for their own sake.
Let’s do the longer version, and as we do so, keep this deja vu question in mind: are ‘social’ media falling victim to the same collectivist dangers today?
The Organization Man by William Whyte: Introduction
William Whyte‘s 1956 classic, The Organization Man is far too embedded culturally to be ‘reviewed’ today, even as a classic. The book can only be read within its context, and reconstructed for 2008. It is also much too dense and nuanced to dispose off in a single post, like I do most books. So I am going to start my first-ever multi-part series devoted to a single book; the book that began the study of worker archetypes, 52 years ago. If you want to follow along, make sure you buy the 2002 reissue edition, with a great foreword by Fortune Magazine executive editor, Joseph Nocera. Since I have to do a bit of setup, in this first part, I’ll only get as far as Chapter 1. In future parts, I’ll try to do 3-4 chapters at once.
Let’s start by reviewing the cultural impact of the original. The best-known artifact of course, is Apple’s famous 1984 commercial (YouTube video here), which owes as much to Whyte as to Orwell for its arresting imagery.
Spanning Silos by David Aaker
The full title of this book, Spanning Silos: The New CMO Imperative, might lead you to believe that it is a very narrow take on a particular organizational issue (silos) within one enterprise function (marketing). You’d be wrong. This is a wolf-in-sheep’s-clothing book; a book about foundational issues in organization theory masquerading as a specialist read for marketers. I have previously written about silos (see The Silo Reconsidered), so this was definitely not a blank-slate subject for me. I was prepared to be underwhelmed, but to my pleasant surprise, I thoroughly enjoyed the book. It is a quick and easy read, but surprisingly substantial.