Free, as in Agent

January 1, 2014 By

A few weeks ago, I rented a spare desk from a small, local company and returned to cubicle-farm land after five feral years in the  wild coffee shops. Two as a virtual employee, three as a free agent. Looking further back, I’ve been writing about virtual and mobile work, lifestyle design and free agency from the earliest days of this blog. My earliest (and most embarrassing) posts on the subject are from October 2007. I was also researching the subject for work and leading a technology project inspired by it at the time. And looking even further back, I was flirting with the ideas and practices at least as far back as 2004.

Strangely though, cubicles feel different to me now that I’ve voluntarily chosen to return to one. Amazing though it might seem, I can actually work in them now. Apparently, I’ve returned to cubicle-dom with superpowers acquired in the wild.

There’s nothing particularly unique about my path though. For the better part of a decade, somewhere between 20 and 40% of working adults in America (depending on how you count) have been doing something similar. Dan Pink’s Free Agent Nation, published in 2002, is now more than a decade old. And he was calling out a phenomenon that was already nearly a decade old at the time. The book now reads like a history book rather than an account of a contemporary phenomenon.

The transformation is over. We are no longer pioneers establishing a new lifestyle pattern. We are a twenty-year-old demographic, sandwiched between the creatively unemployed and the paycheck class, complete with our own stereotypical behaviors, vanities and delusions.  We just haven’t acquired a Dilbert strip to mirror our lives yet.

So it’s about time we defined free agency on its own terms, rather than as a reaction to, or exile from, the paycheck world.

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Algorithmic Governance and the Ghost in the Machine

December 1, 2013 By

This is a guest post by Sam Bhagwat from Moore’s Hand.

 Moore’s Law has granted to 21st-century organizations two new methods for governing complexity:  locally powerful god-algorithms we’ll call Athenas and omniscient but bureaucratic god-algorithms we’ll call Adjustment Bureaus. 

As an example of an Athena, consider this case:

Eighteen months ago a Buddhist convert in Los Angeles named Rick Ruzzamenti donated his kidney. It was flown on ice on a Continental red-eye, to a retiree in Newark in need of a transplant. The retiree’s niece then sent her kidney to a woman in Madison. The woman’s ex-boyfriend sent his kidney to a secretary in Pittsburgh. The secretary’s boyfriend sent his to a young father in San Diego.

When the chain halted six months later, in December 2012, with a final transplant in Chicago, sixty operations had taken place, enabled by an algorithm that crunched through billions of match possibilities.

And for an example of an Adjustment Bureau, consider this case:

For several months in 2011, including the holiday sale season, JC Penney was at the top of a curious number of Google search results. “Dresses.” “Bedding.” “Area rugs.” “Skinny jeans.” “Home decor.” “Furniture.” Even “grommet top curtains.”

The placement generated huge traffic – 3.8 million monthly visitors just for ‘dresses’ – and  revenue in the tens to hundreds of millions of dollars.  Then an enterprising reporter noticed thousands of paid links in link directories, and brought the matter to the attention of Google’s webspam team, which flagged the site:

At 7 p.m. Eastern time on Wednesday, J. C. Penney was still the No. 1 result for “Samsonite carry on luggage.”

Two hours later, it was at No. 71.

At 7 p.m. on Wednesday, Penney was No. 1 in searches for “living room furniture.”

By 9 p.m., it had sunk to No. 68.

In other words, one moment Penney was the most visible online destination for living room furniture in the country. The next it was essentially buried.

Wide-eyed advocates of ‘algorithmic governance’ (Tim O’Reilly) beware: each god may grant you your local optimization, but their intervention is far from free.

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On Lifestyle Rigidity

October 24, 2013 By

I’ve been wondering about why lifestyle design, outside of a few special cases like young, single Western men moving to Thailand, is proving to be so hard for everybody trying to adapt to the Internet era. I think the key is what I call lifestyle rigidity, which can be understood in terms of the (informal and speculative) heavy-tail distribution below. 

lifestyleDarkEnergy1

The central feature of lifestyle rigidity (my informal sociological generalization of the idea of wage rigidity) is what we might call dark energy: the lifestyle energy absorbed by parts of your lifestyle that are illegible to you. My claim is that this energy has increased radically in the last century, making  the leap from Industrial Age to Internet Age much harder than the leap from Agrarian Age to Industrial Age. As a species, we’re carrying a lot more baggage this time around.

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The Mother of All Disruptions

October 11, 2013 By

I like thinking about technological disruptions that take place over really long periods of time. This is because the older a technology being disrupted, the more profound the social impact. In my disruption of bronze post, I speculated about one that probably took a few thousand years (iron disrupting bronze) and made spaghetti of the prevailing world order.

I just thought of a potential example that spans 10,000+ years: as a technology, computing disrupts natural language in the thinking and communications market.  That would make computing the mother of all disruptions in terms of time scales involved.  Well, maybe electricity disrupting fire in the heat and light markets is a contender too. Here is the disruption, speculatively mapped out in the form of the familiar intersecting-S-curves visualization used in disruption analysis.

 

computingDisruptsLanguage

Here’s my reasoning. I am convinced it hangs together.

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Truth in Consulting

October 2, 2013 By

The game of consulting frequently dumps me in situations where I am reminded of this joke from the Cold War era. A worker at a Soviet baby carriage factory, soon to be a father, decided to steal parts from work and assemble a baby carriage at home. But no matter how he tried assembling the parts, he always ended up with an AK 47.

Every functioning business has some level of disconnect between declared and actual mission. In a large organization, many might even sincerely believe that they are manufacturing baby carriages when they are in fact manufacturing guns. This is necessary for the business to work, just as suspending disbelief is necessary to enjoy movies. When the dissonance is managed right, every participant can get fully invested in work. There is no hedging. No creative energy held in reserve. No cynical second-guessing or unproductive skepticism. No mercenary effort-reward calculations. There is an all-around willingness to backstop any mission-critical activity to the individual limit and beyond. It is the state of full engagement sometimes referred to as head in the game.

Consulting in its simplest philosophical form is about doing the exact opposite of getting your head in the game: you must get the game in your head. This does not mean what you might think it means.

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The Exercise of Authoritah

September 12, 2013 By

I have this comic fantasy of some day being in a business situation where a client comes to me with a tricky problem. I ponder impassively for a moment. Then I pick up the phone and make one cryptic phone call. I then look at the client and say, “Go home, it will be taken care of.” This Godfather fantasy of being able to deliver on firm promises with a single phone call cracks me up because it so absurdly out of whack with the way I actually operate. Phone calls like this can only happen in the context of an asymmetric mode of relationship management I call collecting. In real life, I am more likely to be on the receiving end of such a call. 

Unlike normal adult patterns of relating, which I’ll call connecting, collecting is a mode of relating that is asymmetric  at a psychological level. Even when two people know each other personally, if it is a collection relationship, one party — the collector — defines the relationship unilaterally and strives forcefully to make that definition prevail. This striving is the essence of Eric Cartman’s signature line on South Park: “Respect my AUTHORITAH!”

authoritah2

Once authoritah has been effectively imposed, it can be exercised in dramatically leveraged and highly deterministic ways. A single phone call can move mountains, without tedious consultation, arguments, second-guessing or questioning. Connecting is for normal, nice people. Collecting is for people who are headed for either world domination or madness.

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On the Unraveling of Scripts

June 6, 2013 By

I am fascinated by scriptlessness: the state of not having a script telling you what to do. I’ve danced around this question a lot in my writing, mostly with reference to the American middle-class life script. But I’ve never really tackled the phenomenon head-on.

I’ll define scripts as collections of learned patterns of behavior that reliably supply both psychological and material resources for survival.  These lend meaning and sustenance to power the script, respectively. Both are necessary, and any loss on one front, if not quickly reversed, usually leads to loss on the other, triggering a vicious cycle of increasingly severe script breakdown.

This is the unraveling of scripts. It is the subjective experience of collapsing social and material realities around you, leading eventually to a state of behavioral collapse: scriptlessness. Along the way you encounter all those demons poets like to talk about.

Scripts can collapse for groups and organizations, not just individuals, but let’s start with individuals.

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The Gervais Principle VI: Children of an Absent God

May 16, 2013 By

And so here we are, ready for an assault on our Everest: the mind that lies behind the low-reactor Sociopath face. A face that gazes upon the worlds of Losers and the Clueless with divine inscrutability. It’s certainly been a long climb.

Series Home | Part I | Part II | Part III | Part IV | Part V | Part VI | ebook

 

With the resurrection of David Wallace and the ascent of Robert California to a richly undeserved heaven-on-earth, a harem of  young East European women, the crew at The Office teed up their final season, and presented us with our last and biggest challenge. And finally, we are ready to take it on.

Under the creepily steady gaze of Robert California, Jim wilts and chokes. Dwight blusters like a frightened dog, “Stop trying to get into my head!” But ultimately even that courageous Clueless soul cowers.

But you and I, we are going to break through. Our gaze may flinch. We may lose the staring contest with Robert California. We may fail to perturb the preternatural poise of David Wallace. But we will figure out the minds that lie beneath.

As The Office winds its way to a satisfyingly redemptive American series finale this week, the remaining questions in our own little sideshow tent will be answered in deeply unsatisfying and empty ways.  

Here’s a brief recap of the series so far if you need it. Welcome to the finale of the Gervais Principle. [Read more…]

The Locust Economy

April 3, 2013 By

Last week, I figured out that I am a part-time locust. Here’s how it happened.

I was picking the brain of a restauranteur for insight into things like Groupon. He confirmed what we all understand in the abstract: that these deals are terrible for the businesses that offer them; that they draw in nomadic deal hunters from a vast surrounding region who are unlikely to ever return; that most deal-hunters carefully ensure that they spend just the deal amount or slightly more; that a badly designed offer can bankrupt a small business.

He added one little factoid I did not know: offering a Groupon deal is by now so strongly associated with a desperate, dying restaurant that professional food critics tend to write off any restaurant that offers one without even trying it.

Yet, I’ve used (and continue to use) these services and don’t feel entirely terrible about doing so, or truly complicit in the depredations of Groupon. Why? It’s because, like most of the working class, I’ve developed a locust morality.

DesertLocust

Thinking about locusts and the behavior of customers around services like Groupon, I’ve become convinced that the phrase “sharing economy” is mostly a case of putting lipstick on a pig. What we have here is a locust economy. Let me explain what that means.

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Adventures in Amateur Talking-Headery

February 15, 2013 By

It’s now been over two years and a dozen talks since I first started speaking with my blogger hat on. Each time I go to one of these things, I realize just how out of place I am.

The talking-head conference circuit (as opposed to academic) is designed around polished and powerful speakers with a true flair for the dramatic. They manage to be theatrical without being corny. They are engaging and accessible without coming across like used-car salespeople. Even when you are aware of the halo effect, you cannot help but be enthralled by people who are truly, naturally good at this stuff (like Bill Clinton say).

These are professional speakers  in the fullest sense of the word.

Me, I mumble, hem and haw, get tempted down unscripted rabbit holes on stage, lose track of time, go too fast or too slow, pause too much or too little, forget to repeat for emphasis, and generally put on a pretty amateurish show each time.

But here’s the funny thing: increasingly I find that it is people like me who seem to be on the agenda at these things. It is sort of like the rise of reality TV over scripted, or the rise of blogging over traditional publishing. I seem to be part of a broad amateurization of the speaker circuit.

I fully expect some sort of iStockSpeaker site to pop up soon, full of people like me in the directory.

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